Shipping policy

Delivery Policy

All purchases made at AVALON include delivery available throughout Brazil via DHL. The average shipping time is typically 72 business hours, and may be sent even before that deadline, starting from payment confirmation via credit card, or another method offered at checkout.
The delivery timeframe is counted from the shipping date and may vary depending on the carrier or shipping method chosen.

Important Information

I. Addressing orders: It is always important to pay close attention when filling in the address where you will receive your order. If the address is incorrect or incomplete, the package will be returned to the sender after delivery attempts. If this happens, an additional shipping fee will need to be paid for us to resend the product to you.

II. Delivery timeframe: The delivery timeframe begins from the moment your product is dispatched.

III. Orders placed on non-business days: Orders placed on Saturdays, Sundays, and holidays are considered eligible for shipping starting 72 business hours after those days.

IV. Damaged packaging: If your package is in poor condition upon delivery, you may refuse it and contact MAH through our customer service on WhatsApp at (16) 99971-5059.

V. Recipient absent: Always make sure someone will be available to receive your product. DHL makes two delivery attempts, and if no one is available to receive it, the product will be sent back to DHL's Distribution Center and subsequently returned to our store.

VI. Tracking Information: To track orders placed at AVALON, simply go to the "Track My Order" tab, where you'll find all information and updates about your order. You will also receive a tracking code by email once the product has been shipped.